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AShop Software © Copyright 2002 - 2010
6 Sales Office
6.1 Introduction
See also: Sales Office Configuration , Sales Office Tour
The Sales Office operator pages are divided into three main areas. The tool bar on the left side appears
in all pages.
Messages
The Customer Messages page displays new messages, which are fetched from the customer mailbox
that is set in Sales Office configuration. If spam blocking is enabled, messages from unknown senders
go to the spam bin. A message history link displays previous customer messages in chronological
order.
The Vendor Messages page displays new messages, which are fetched from the vendor mailbox that is
set in Sales Office configuration. Spam blocking is not applied to vendor messages. A message history
link displays previous vendor messages in chronological order.
Customers
Quick Quotes can be created, saved, and sent without requiring complete customer billing or shipping
information. A quick quote may later be retrieved for conversion into a bill or a paid order.
Edit a Quote by entering the quote number. The quote may be resent or converted into a bill or paid
order.
Find Customer - List customers alphabetically by last name or search by full or partial spelling of the
email address, any part of the first or last name, or full or partial phone number.
Add a New Customer
- AShop V User Guide 1
- Table of Contents 2
- 3Contents 3
- AShop V User Guide4 4
- Part III Manage Products 5
- Part VII Shopping Mall 7
- Index 307 7
- 1 About AShop 8
- 1.3 AShop License Agreement 9
- 1.4 Try Before You Buy! 10
- 1.5 How To Get Help 10
- 2 Installation & Setup 11
- Install AShop 12
- Customize The Shopping Cart 14
- Custom Page Templates 14
- Layout Menu 14
- Pre-designed Themes 14
- 2.2 License Key Registration 16
- 2.3 Page Templates 17
- 2.4 Modular Storefront 19
- 2.5 Style Sheets - CSS 24
- 2.6 Catalog First Page 24
- 2.7 About Us and Terms Page 24
- 2.8 Receipt Templates 24
- 2.9 Receipt Numbers 28
- 2.10 Message Templates 30
- Include the Product Listings 31
- Include the Category Tree 32
- Web Sites That Use Frames 33
- 2.13 Purchase Agreement 35
- 2.14 Language Selection 36
- 2.16 Add A Language Set 38
- 2.19 Multi-Product Buy Form 46
- 2.21 Visit Counter 48
- 2.22 Move or Copy AShop 49
- 2.23 Store Configuration 49
- Security Features 50
- 2.23.2 Store Configuration 50
- 2.23.3 Shop Parameters 52
- Installation & Setup 53 53
- Change Password 54
- Contact Information 54
- Catalog Options 54
- Telesign Integration 56
- SAASU Integration 57
- Twitter Integration 57
- Wholesale Catalog 57
- Emailed Key Codes 58
- Shopping Mall Parameters 58
- Edit Product Flags 59
- Advanced Options 60
- 2.23.4 Member Shop Categories 60
- 2.23.6 Save Cart Option 66
- 2.23.7 Wholesale Catalog 67
- 2.23.10 Layout 71
- AShop V User Guide72 72
- 2.23.11 Payment Options 78
- Fulfilment Option Types 82
- Email Fulfilment 82
- Kunaki CD Service 84
- Swift CD Service 85
- Affiliate Signup 86
- Automation Fulfilment 86
- 2. Set Automation Parameters 86
- 2.23.15 Shipping and Taxes 92
- 2.23.16 Shipping 92
- Shipping Method 93
- Customer Selectable Service 95
- Storewide Shipping 96
- Local Handling Countries 96
- Bottom Menu Bar 97
- 2.23.17 Taxes 98
- Sales Tax Options 98
- Canada Sales Taxes 98
- 2.23.18 Local Tax Rates 99
- 2.23.20 Shipping Discounts 102
- 2.23.21 Storewide Shipping 102
- 2.23.22 UPS Options 104
- 2.23.23 FedEx Options 104
- Curl with SSL 105
- 2.24.2 Extra Form Fields 105
- 2.24.5 2CheckOut 108
- 2.24.6 AlertPay 108
- 2.24.7 Authorize.Net SIM 109
- 2.24.9 Authorize.Net AIM 112
- 2.24.10 CCBill 114
- Recurring Billing 114
- 2.24.11 ConnectnPay 115
- 2.24.12 Cybersource 115
- 2.24.13 Echo 115
- 2.24.14 eWay (Australia) 116
- 2.24.15 eWay (Australia)_2 116
- 2.24.16 Ezic 116
- AShop Settings 116
- 2.24.17 IC Pay 117
- 2.24.19 LinkPoint Basic SSL 119
- 2.24.22 Netbilling 123
- Common Problems 127
- 2.24.24 PayNova 127
- 2.24.25 PayPal IPN 127
- $gw_country = "lc"; 129
- $gw_country = ""; 129
- 2.24.28 PayPal PayFlow Link 132
- Verisign Settings 132
- 2.24.29 PayPal PayFlow Pro 133
- Test Mode 133
- Troubleshooting 133
- 2.24.30 PayReady 133
- PayReady Test Account 133
- 2.24.31 PaySat 134
- PaySat Setting 134
- 2.24.32 Plug-N-Pay 134
- Plug-N-Pay Settings 135
- 2.24.33 PSBill 135
- 2.24.35 ViaKlix 137
- 2.24.36 WorldPay 137
- WorldPay Settings 137
- Spam Protection 141
- Mail Server Type 142
- Customer Mail Account 142
- Vendor Mail Account 143
- Automatic Billing 143
- 2.25.2 Add/Edit Users 144
- Sales Office User Login 144
- Add New Sales Office User 144
- Edit Sales Office User 145
- Delete Sales Office User 145
- 2.25.3 Vendors and Products 145
- Add New Vendor 146
- 2.25.4 Contact Forms 147
- 2.25.5 Quote Header/Footer 148
- Authorize.net ARB 149
- AutoBill Recurring Bills 150
- Manage Unpaid Bills 150
- 2.26.2 AutoResponse Plus 151
- 2.26.6 ListMail Pro 154
- 2.26.7 Password Robot 154
- 2.26.8 Secure eBook 155
- 2.26.9 Aweber 158
- 2.26.10 S2Member 158
- 2.26.11 Wishlist Member 159
- 2.26.12 Fitlist Pro 160
- 2.27.1 Database Backup 162
- Update Instructions 163
- Updating From Old Versions 164
- AShop Pre-Installation Test 165
- IonCube Copy Protection 167
- Technical Support 168
- <br> <table> 170
- <?php 172
- 2.28.2 File Download Issues 173
- 2.28.3 Payment Gateways 173
- $tstamp = time (); 174
- $tstamp = time () -1234; 174
- CVV2 3-Digit Security Code 175
- 2.28.4 FrontPage 179
- Incorrectly formatted 179
- 2.28.5 Tips & Tricks 179
- </form> 180
- 2.28.6 Autobill 182
- 3 Manage Products 183
- 3.3 Edit Category 185
- AShop V User Guide186 186
- 3.4 Remove Category 187
- 3.5 Move Category 187
- 3.6 Manage Content 188
- 3.7 Manage Products 189
- 3.8 Import Products 190
- 3.9 Add Products 191
- 3.10 Edit Products 194
- 3.11 Remove Products 195
- 3.12 Edit Product Inventory 196
- 3.13 Move Products 196
- 3.14 Discount Coupon Codes 198
- Per Product Discounts 199
- Create a One-Time Discount 199
- 3.15 Quantity Based Pricing 200
- 3.16 eBay Item ID 202
- 3.18 AShop Secure Download 205
- 3.19 Downloadable Products 206
- 3.20 Free Downloads/Products 208
- 3.21 Memberships 209
- 3.22 Membership Configuration 210
- 3.23 Key Codes 212
- 3.24 Shipping and Sales Tax 213
- 3.26 Quantity Based Shipping 218
- 3.27 Zip Zone Shipping Rates 220
- 3.28 Product Attributes 222
- Add Product Attributes 223
- Edit Existing Attributes 224
- 3.29 Product Comment Fields 226
- 3.30 Product Buy Buttons 226
- 3.31 Details Page Generator 226
- 3.32 Penny Auctions 227
- 3.33 Up Selling 228
- Introduction 229
- E-card Fulfilment Option 230
- Add an e-card product 231
- AShop V User Guide234 234
- 4 Customers & Sales 235
- 4.3 Customer Profile 237
- 4.4 Sales History 238
- 4.5 Sales Reports 239
- Sorting and Grouping 240
- View - Download - Edit 240
- Download 241
- 4.6 Chargebacks - Reversals 244
- 4.7 Resend Receipt 245
- 4.8 Unpaid Orders 246
- Payment Confirmation Message 247
- Send Payment Reminder Message 248
- 5 Affiliates & Referals 249
- Affiliate Commission FAQs 251
- 5.3 Manage Affiliates 253
- 5.7 Statistics and Payment 257
- 5.10 Website Replication 261
- 5.12 Referral Form Code 265
- 5.13 Affiliate Sign Up Form 265
- 5.14 Affiliate Support Panel 267
- 6 Sales Office 269
- 6.2 Tool Bar 270
- 6.3 Customer Messages 272
- Message History 274
- 6.4 Spam Bin 275
- 6.5 Vendor Messages 276
- 6.6 Customers 276
- Create a (Quick) Quote 277
- Edit an Existing Quote 278
- Find an Existing Customer 279
- Merge Customer Profiles 280
- Add a New Customer Record 281
- Customer History 282
- AShop V User Guide284 284
- Sales Office 285 285
- AShop V User Guide286 286
- Sales Office 287 287
- 6.7 Quotes and Orders 289
- Find a Saved Quote 290
- 6.8 Vendors 291
- Manage Purchase Orders 292
- Manage Vendor Bills 293
- Manage Vendors 294
- Sales Office 295 295
- AShop V User Guide296 296
- Daily AutoBill Reports 299
- 7 Shopping Mall 300
- Administration Panel Images 301
- Member Signup Form 302
- 7.4 Member Signup 303
- Activate New Members 304
- 7.5 Member Shop Parameters 305
- AShop V User Guide306 306
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