AShop V User's Guide download pdf (Page 170)

AShop V User Guide170

The extra line breaks will obviously cause the resulting page to look different than intended and quite

likely will cause the page to be severely distorted. The solution is to join the HTML code. This can be

done by copying the HTML source code and pasting it into a text editor that has a "Join Lines" feature,

such as NoteTab Pro or it can be done manually. The resulting code should look something like the

following.

<table><tr><td>Text within the table cell.</td><tr></table>

Paste the joined lines of HTML code into the license text box and submit the changes.

2.28.1.10 Orders Not Recorded - Notices Not eMailed

The checkout seems to work fine, payment is collected on the gateway's secure form, and the customer

is redirected to order.php, but the order is not recorded and notices are not emailed to the customer or

administrator.

1. For PayPal (standard), check that you are using the primary email for your account as the Merchant

ID of your AShop payment option. If you are using a secondary email, the security checks in AShop will

fail and the payment will not be recorded.

2. If this happens with other payment gateways, check that there isn't a requirement to set a postback

URL for the payment gateway you are using. This should always be set to the URL to your AShop

order.php script, for example: http://www.yourdomain.com/ashop/order.php

3. If you are using a payment gateway where the billing information is collected on your own site rather

than through a hosted form at the payment processor, make sure that the fsockopen function in

PHP is operational. This can be done by running the ashoptest.php script, which includes an

fsockopen test. If this test fails, your server is configured not to accept opening network

connections to itself, which is required to make the order processing work. Ask your hosting

provider to fix this.

2.28.1.11 Products Not Saving

1. The installation is completed and everything seems to work except new product files are not

uploading and downloadable products won't save to the database and there is not error

message.

Check the file_uploads option in php.ini. When set to Off, this prevents all html forms that are used for

file uploads (such as the Edit Files page) from working. Set it to On and restart Apache.

2. Installation is completed, but products will not upload and there is an error message.

Permission denied.... editproduct.php on line 0

Permission to write to the folders that your file uploads are stored in is denied if the permission setting is

lower than 777. To fix this use your ftp client to change the permissions on the prodimg, products,

banners, updates and previews folders on the server. Verify that the permissions was actually set. Some

hosting services will not allow 777 permission settings, which means that you will not be able to use the

file upload features in AShop. Upload your files by ftp instead if this is the case.

2.28.1.12 SAFE MODE Restriction in effect

When sending mail using mailcustomer.php. Instead of sending the message, the following error

appears.

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AShop V User's Guide Page 170

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